Q How do I place an order?
A If you are an existing customer, please use the login details provided and order away! IF you are a new Customer, request an account today or simply checkout as a guest customer.
Q Can I order a product that does not appear on PPG Online?
A You can order from a choice of 2,000 products that currently are available online. PPG Will be adding to this list regularly.
Q Can I make an enquiry about a specific product?
A Use the enquiry form here and we will respond promptly.
Q How long will it take to get my product?
A If an order is placed for a stocked item by 12.00pm local time, it will be delivered the next working day for Metropolitan area locations.
Q If I am an account customer what price will I be charged?
A Prices are based on an agreed structure including special contract pricing that will be applied to all new orders. Contact your Account Manager if you need further information.
Q Can I track my order?
A The status of all orders can be viewed here. PPG Online does not currently provide real time order tracking but expects to provide this functionality in the future
Q How is freight calculated?
A A standard freight rate of $15.00 (plus GST) applies to all orders with a value of over $120 for Metropolitan areas only. Special arrangements apply for larger orders and Regional delivery locations.
Q Can I return my order?
A Please refer to our Orders and Returns page or to our Standard Terms and Conditions.